QUALICORE — Call Centre Quality Assurance & Agent Performance Management Software
Are you managing a BPO, contact centre, customer service department or outsourced support operation?
Take control of your quality assurance processes with QUALICORE, a professional QA and performance management platform developed by ECONX GROUP (PTY) LTD in Cape Town, South Africa.
WHAT QUALICORE CAN DO FOR YOUR BUSINESS
✅ Custom QA Scorecards — Create weighted evaluation scorecards tailored to your campaigns, customer interactions and company policies.
✅ AI-Assisted Quality Assurance — Generate draft evaluations from transcripts, which your QA analysts can review, correct and approve.
✅ Compliance Monitoring — Track compliance scores, identify critical failures and document quality concerns.
✅ Agent Performance Management — Monitor evaluation results, quality trends and areas requiring improvement.
✅ Supervisor Coaching — Create structured coaching plans, document feedback and manage agent acknowledgements.
✅ Quality Reports — Access dashboards and export performance reports to support management decisions.
✅ Multi-Client QA Management — Manage different client campaigns and scorecards where supported by your subscription package.
✅ Scalable Agent Management — Add agents as your organisation grows without automatically changing your subscription package.
WHO IS QUALICORE FOR?
• BPO and outsourcing companies
• Inbound and outbound call centres
• Customer support departments
• Insurance and financial services contact centres
• Debt collection operations
• Telecommunications support teams
• Businesses managing customer service agents
FLEXIBLE SUBSCRIPTION PACKAGES
Starter: From R195 per billable seat/month, excluding VAT.
Growth, Professional and Enterprise packages are also available, with additional functionality and support options.
Existing volume discounts may apply.
30-DAY TRIAL
Explore QUALICORE with a 30-day trial on eligible plans or request a guided demonstration.
Developed by: ECONX GROUP (PTY) LTD
Location: Cape Town, South Africa
Website: https://www.qualicore.co.za
Email: ph*****@********up.com
Give your QA team the tools to evaluate, coach and improve performance.
Contact us today to discover how QUALICORE could support your contact centre.
