Job position: Clients service executive
Job roles and Responsibilities:
Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Identifying ways to overcome clients’ initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
: Client Service Executive Requirements:
Bsc or Hnd in any field with relevant work experience in the field related field.
Proficiency in Microsoft Excel.
Working knowledge of Customer Relationship Management (CRM) software.
The ability to work efficiently under pressure.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Interested and qualified candidates should hurry up and send their CVs to re************************@***il.com.
Shortlisted candidates will be contacted
Note: only candidates living in Lagos will be considered.
